Information We Collect
We collect both personal and non-personal information to provide and improve our services.
When you contact us, subscribe to our newsletter, apply for a role, or otherwise interact with the Site, we may collect information such as your name, email address, company name, phone number, and any message or attachments you send us.
We also automatically collect certain information through cookies and analytics tools, including your IP address, browser type, device information, pages visited, and time spent on the Site.
How We Use Your Information
We use the information we collect to respond to inquiries, deliver requested services, communicate updates and offers, improve our website and marketing performance, comply with legal obligations, and analyze traffic to optimize user experience.
We do not sell, rent, or trade personal information.
Cookies and Tracking
We use cookies, pixels, and similar tracking technologies (including Google Analytics and Meta Pixel) to understand user behavior, measure performance, and improve marketing effectiveness.
You may disable cookies in your browser settings, but some parts of the Site may not function properly if you do so.
Data Sharing and Third Parties
We share limited data with trusted service providers that support our operations, including analytics (Google Analytics), email marketing (Klaviyo), payment processing (Stripe), scheduling and CRM (Calendly, HubSpot), and advertising platforms (Google Ads, Meta Ads).
These providers are required to protect your data and process it only in accordance with applicable privacy laws.
Data Retention
We retain your personal information only as long as necessary for the purposes described in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymized.
Data Security
We use industry-standard safeguards including SSL encryption, restricted access to personal data, and secure data storage systems. While we take reasonable precautions, no method of transmission or storage is completely secure.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal data, as well as to withdraw consent or request data portability.
To exercise these rights, contact us at elliot@thedispatch.agency. We will respond within a reasonable timeframe.
International Transfers
Your data may be stored and processed in Canada or other jurisdictions where our service providers operate. By using our Site, you consent to such transfers, which comply with applicable data protection laws.
Children’s Privacy
Our Site and services are not directed to individuals under 16. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites and encourage you to review their respective policies.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date indicates the most recent revision. Continued use of our Site constitutes acceptance of any updates.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
The Dispatch Agency
Attn: Privacy Officer
35 Glenmore Rd.
Hampstead, Quebec, Canada, H3X 3M7
Email: elliot@thedispatch.agency